Harvey T Ross LTD

Who we are

Harvey T Ross LTD ("we", "us", "our") is a plumbing and heating business based in Newport, South East Wales. We are the data controller for the personal data we collect through this website and when you contact us.

Contact: Unit 29 Leeway, Newport, NP19 4SL · harvey@harveyross.plumbing · 07960 555820

What data we collect

We only collect what you give us when you get in touch:

• Contact form: name, email, phone, and your message.
• Phone or email: whatever details you provide for your enquiry.

We don't collect data from browsing. We don't use tracking or advertising cookies—only what's strictly needed for the site to work.

How we use your data

We use it only to:

• Respond to enquiries and provide quotes or visits
• Carry out work and manage our relationship with you
• Meet legal or record-keeping requirements

We don't sell or share your data for marketing. We may pass details to trusted providers (e.g. email delivery) only where needed and in confidence.

Legal basis (UK GDPR)

We process your data on the basis of:

• Contract — preparing or doing work for you
• Legitimate interests — running our business and keeping records
• Consent — e.g. when you submit the contact form

How long we keep your data

We keep it only as long as needed to respond, complete work, and meet legal or business requirements. For enquiries we typically retain data for up to 24 months after last contact, unless we need to keep it longer.

Your rights (UK GDPR)

You have the right to:

• Access the data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure (right to be forgotten) in certain cases
• Restrict or object to processing
• Data portability where it applies

Contact us using the details in "Who we are" to exercise these rights. You can also complain to the ICO if you're unhappy with how we handle your data.

Security

We take reasonable steps to keep your data secure. The site is served over HTTPS. We don't store contact form submissions in a database—they're sent by email and handled in line with this policy.

Changes to this policy

We may update this policy from time to time. The Last updated date at the top will change when we do. We encourage you to check this page occasionally.